Jan. 19th, 2024

kathleen_dailey: (Default)
1. A reply (within, literally, 90 seconds) from my family doc's office to my very polite email protesting an invoice that shouldn't have been triggered, assuring me that the invoice is now voided and thanking me for my patience. It took me longer to write the email than it did to receive the reply!

2. Surprise receipt of a missing specialist requisition and appointment schedule that I expected to have to spend many phone calls and emails in search of.

3. A phone call from my specialist in X answering a question about preparing for a diagnostic procedure in specialty Y that requires advance planning in X. I was so sure I wasn't going to hear from her in time that I'd already made diary entries for repeated follow-up queries next week (and a sit-in at her office if needed).

I am so pathetically grateful for these atypical responses--one of which actually came in spoken words from a living human being--that I want to hug someone.

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kathleen_dailey

May 2025

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